Frequently Asked Questions

Everything you need to know about shopping with Downeast

What is your return policy?

We offer a 30-day return window for most items in original, unworn condition with tags attached. Please note that final sale items are not eligible for return or exchange.

How long does shipping take?

Standard shipping typically takes 5-7 business days within the continental U.S. Express shipping options are available at checkout for faster delivery.

Do you offer international shipping?

Currently, we only ship to addresses within the United States and Canada. Shipping rates and delivery times for Canada will be calculated at checkout.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and shop-now-pay-later options such as Afterpay.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You may cancel or modify your order within 60 minutes of placement by contacting our customer service team.